Help Center

Digital Products 

All digital products are available for instant download once payment is complete. If for any reason you are unable to access your download or do not receive your download, please CONTACT ME with your order number and I will be more than happy to assist. 

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MERCH

U.S. Orders-Please allow 7 business days for your merch (apparel) to be prepared and shipped. After merch is shipped you will receive an email with a tracking number. You will usually receive your package within 3-4 business days AFTER your merch has been prepared and shipped. 

International Orders-Please allow 7 business days for your merch (apparel) to be prepared and shipped. After merch is shipped you will receive an email with a tracking number. You will usually receive your package within 7-14 business days AFTER your merch has been prepared and shipped. If you would like to check the status of your order at any time please CONTACT ME with your order number and I will be more than happy to assist. 

Digital Downloads & Services

• All digital downloads & Services, (Kits, sample packs, photos,PDF's, Memberships packages, Music visualizers, Video Calls,Feedback etc) Are non refundable and non-exchangeable. If you for some reason did not receive your digital download instantly upon successful purchase, please CONTACT ME with your order number within 48 hours of your order. If for some reason you didn't receive a service please  CONTACT ME as well!

 

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Merch

1. If you have an issue with your merch order and feel you might need to return it please CLICK HERE to report your problem (You must have your packing list available). Issues must be reported in 14 days from the day the item was received. Be sure to be as detailed as possible, include photos, and I will do my very best to resolve your issue. 
2. Refunds and exchanges are on a case by case basis

To be eligible for a Return/Refund

1. Product must be unworn/unused, undamaged, and accompanied by proof of purchase (order number/packing list)
2. Refunds and exchanges are on a case by case basis. 

Return /Refund Process

1. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
2. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
3. Please note that customers are responsible for shipping costs of returned items.
   
4. Refunds and exchanges are on a case by case basis.